A little help, right here.
Questions about your space, your account, or something you have seen? Start here, or get in touch with the team.
Write to service@intent.inc. Include your public website link, app version, device model, and a short description of what happened when relevant. Please never send your sign-in code.
Getting started
Where can I get the iPhone app?
The public App Store release is coming soon. Check availability here. If you already received a TestFlight invitation, use that invitation to install the test build.
Do my friends need an account?
No account is needed to visit a public website, browse photos, play a game, or leave a guest note. Saving a note or score creates a browser Guest identity. Choosing a nickname is optional.
What happens when I build my first website?
After you add your name and a photo, choose a style and any optional content, Build my website creates and publishes your first website. It becomes publicly accessible when building completes. Later style edits are prepared as a draft and require Publish.
Can I change photos or favorites without rebuilding?
Yes. Edit profile updates your saved name, portrait, preferences, and selected content. Add photos or Edit photos in your homepage album manages the photos and captions. Saving these changes updates the live website without changing its link or resetting the game leaderboard.
When something does not work
My email sign-in code has not arrived.
Check the email address you entered and your spam folder. If you request another code, use the most recent one. If delivery continues to fail, contact support with the email address you tried and the approximate time—never the code itself.
A website or photo is not loading.
Check your connection and try the page’s retry action or reload the page once. If it still fails, send us the website link and what you see. A private draft or deleted website may not be available to visitors.
Why does a song not play in full?
Music cards offer Apple Music song previews. Press Play preview to listen; availability and duration vary by song and region. If a preview is unavailable, try again or follow the Apple Music link to the complete song. Full playback on Apple Music may require a subscription.
I lost my Guest nickname or score history.
A browser Guest identity is stored using necessary browser storage. Clearing site data, using another browser, or private browsing can create a different Guest identity. A Guest identity is separate from a signed-in app account.
Delete your account
In the iPhone app, tap your profile photo in My Space, choose Settings → Delete account and confirm the deletion. Before your first website is published, open Settings from the Account options (⋯) button at the top of the screen. This removes your profile, published website, uploads, chat data, notes, and scores from the service and signs out your sessions. Deletion is permanent.
Connected service cleanup may finish asynchronously; failed cleanup jobs are retried. Limited records may be retained when required for security or law, and backups expire through normal rotation. We cannot retrieve public content that another person has already copied. See retention and deletion for details.
If you cannot sign in, email service@intent.inc from the address associated with your account. We may need to verify ownership before acting. Guests can contact the same address with the relevant website and note or score details.
Report a concern
In the app, use the Safety, Report, or Block controls for a profile, Moment, or message. For a guestbook note, open the website actions, choose Guestbook safety, and select the note to report or its author to block. You can also email service@intent.inc with the website link, relevant account or content, and a description of the issue.
Do not forward illegal imagery. For an immediate threat to someone’s safety, contact local emergency services. Our community guidelines explain the conduct we do not allow. For privacy requests or an appeal, visit Contact us.